- In the event you are looking for more details on a specific piece, feel free to reach out via chat, phone or email for a prompt response.
- Unless otherwise explicitly stated, all pieces are made of Sterling Silver. A few select pieces have gold in them.
- Yes, we offer worldwide shipping. Different countries will have country specific shipping related costs.
- A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgements if your order results in more than one shipment.
- All shipped orders are insured. B.V. Gems is responsible for orders until the package is delivered to the customer. If the package goes missing/lost, B.V. Gems may choose to open an investigation with the carrier to determine the responsible party.
- Yes, all orders can be picked up at our HQ location within 1 business day of the order. The HQ is located at 66 West 47th Street, Booth # 9 & 10, New York, NY 10036.
- Yes, we offer a one-year warranty covering manufacturing defects. Please contact us with your order number if you experience any issues.
- Store your jewelry in a dry place, avoid chemicals, and clean gently with a soft cloth. Sterling silver can tarnish naturally; occasional polishing will restore its shine.